≡ Menu

TERN tries to provide the highest quality technical support possible. If you have unanswered questions or hardware difficulties, please follow the steps shown below. This gives you the quickest turnaround for technical questions and general queries.

  1. First, if you have a general question about ordering, or would like to know more about a specific controller you do not yet own, check out the Contact page. There, you can send an automatic query about items you are especially interested in ordering, as well as checking details on how to place your order. You can also find information about the current status of your order. Pricing information is available with other detailed information on the controller pages.
  2. Also, be sure to check out the Frequently Asked Questions (FAQ) page. It explains and clarifies some of the most common questions we face regarding TERN products and services.
  3. If your question is one that others might share, be sure to also check the message board. TERN support staff will check the board for posted questions often. Other experienced TERN customers can also answer your questions there. You might even find that your question was recently addressed.
  4. Feel free to contact us for live help where one of our Engineers will be glad to help you. Just click on the graphic-button located on the left sidebar.